Cutalis

Returns & Refunds

Last updated: January 2026

30-Day Return Policy

We want you to be satisfied with your purchase. If you're not happy with your order, you can return it within 30 days of delivery for a full refund.

Conditions for Returns

  • Product must be unopened and unused
  • Original packaging must be intact
  • Request must be made within 30 days of delivery

How to Return

  1. Contact us via our contact page with your order number
  2. We'll provide you with a return address and instructions
  3. Pack the product securely in its original packaging
  4. Ship the product back (return shipping is the customer's responsibility)

Refund Process

Once we receive and inspect your return:

  • Refunds are processed within 5–7 business days
  • Refund will be issued to your original payment method
  • You'll receive an email confirmation when processed

Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately with photos. We'll send a replacement at no additional cost.

Non-Returnable Items

  • Opened or used products (for hygiene reasons)
  • Products without original packaging
  • Returns requested after 30 days

Contact

For return requests or questions, please visit our contact page.

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